Return & Refund Policy
Thank you for shopping at www.shaent.com. We appreciate your business and want to ensure your satisfaction with every purchase. Please review our refund policy below:
1. Eligibility for Refund:
- Refunds may be requested for varsity jackets purchased directly from our website within 7 days of the delivery date.
- To be eligible for a refund, jackets must be unworn, unused, and in the same condition as received, with all tags attached.
2. Non-Refundable Items:
- Customized or personalized jackets, including those with custom names, numbers, or logos, are non-refundable unless there is a manufacturing defect or error on our part.
- Clearance or final sale items are also non-refundable.
Claims & Exchange:
In case of any issue you must inform us within 7 days of the Parcel Received.
You may reach us through the following mediums.
Email: admin@shaent.com
Email: shaent30@gmail.com
Phone: +923046267381
Refund Process:
- To request a refund, please email our customer support team at admin@shaent.com with your order number, Receipt of purchase and reason for the refund request.
- Upon review and approval, we will provide you with a return authorization number (RMA) and instructions for returning the jacket.
- Once the returned jacket is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within [5-7] business days.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
- We recommend using a track able shipping service to return the jacket, and we are not responsible for items lost or damaged during return shipping.
Exchanges:
- If you wish to exchange your jacket for a different size or style, please contact our customer support team to arrange for an exchange.
- Exchanges are subject to availability, and any price difference will be refunded or charged accordingly.
Damaged or Defective Items:
- If you receive a damaged or defective jacket, please contact us immediately at [admin@shaent.com] with photos of the damage or defect.
- We will work with you to provide a replacement jacket or refund, depending on the situation.
Contact Us:
- If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [admin@shaent.com].